Terms & Conditions
Exchanges and Returns
Items may be returned within 10 days from the date of purchase. Merchandise must be in original and unworn condition with all warranty cards and explanation booklets intact. Closeouts, special orders, altered pieces (including ring sizing) and custom pieces are not returnable or exchangable. Gift Certificates are not redeemable for cash and may be used for purchases only. Refunds will be given in the form of the original type of payment, store credit or exchange.
We offer free insured shipping on every order over $100 up to $50,000 within the United States. Shipping is only available to customers with addresses in the continental United States + Hawaii.
All special orders are non-cancellable and require a 50% non-refundable deposit. Completed special orders are not refundable or exchangeable. A special order includes any jewelry, gemstone or watch that has to be ordered to accommodate the client’s request for an alternative style, size, metal or color that is not available in stock.
Design and Artwork Fees
Custom design services require a $250 non-refundable deposit before work begins. All custom design artwork is the copyrighted property of Naifeh Design.
Custom designed jewelry involves metals, gems, and labor furnished for a specific client. Custom jewelry is non-refundable and requires a 50% non-refundable deposit before the work begins. Every effort will be made to accuartely manufacture or produce the items(s) so ordered. Full payment is due upon completion. The client’s complete satisfaction is guaranteed.
Repair Take in
Liability for any damage or loss of items left in store shall be limited to actual cost to repair or replace the item(s). This store shall not be held responsible for the following: (a) identification or condition of jewelry at time of receipt; (b) altered, treated, or enhanced diamonds or colored stones; (c) pieces that are unmarked or whose metal content is stamped incorrectly. Not responsible for items left beyond 120 days.
Service and Cleaning
We will clean your jewelry (ultrasonic and steam) and check the setting free of charge. We recommend this be done every 6 months. Not responsible for the loss of stones due to worn prongs and settings when cleaning.
Colored Gemstone Enhancement Disclosure
Purchasers of colored gemstones should be aware that natural gemstones are often processed from the time they are extracted from the earth by one or more traditionally accepted trade practices. All colored gemstones listed on the front of this sales slip may have been subjected to undetectable enhancement processes. All relevant information will be provided to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted processes by the gem and jewelry trade.