Senior Sales Specialist Position Description

Position Overview

The Senior Sales Specialist at Naifeh Fine Jewelry plays a pivotal role in implementing and advancing the store’s sales strategy, with a strong emphasis on client relationship management. This position requires a proactive and hands-on approach to building and maintaining a personal portfolio of clients. As a responsible, results-oriented, and highly motivated member of the sales team, the Senior Sales Specialist reports directly to the Sales Manager and assumes full responsibility for all sales activities. These include providing tailored product solutions to customers and guiding them through every stage of the purchasing process. Upholding the ideals and standards of Naifeh Fine Jewelry, the Senior Sales Specialist consistently aims to achieve all sales targets and deliver an exceptional customer experience.

Principal Duties and Responsibilities

·       Develop and implement effective sales strategies to drive revenue growth and foster strong client engagement.

·       Maintain and grow a personal client portfolio, focusing on building lasting relationships with high-value clients.

·       Greet customers warmly to create a welcoming environment in the store.

·       Demonstrate comprehensive product knowledge to provide accurate information and recommendations to customers.

·       Initiate, facilitate, and close merchandise sales to consistently meet or exceed established sales goals.

·       Deliver exceptional customer service and a superior shopping experience to attract and retain clients.

·       Document sales activities by creating or updating customer profile records.

·       Process payments efficiently, including checks, cash, and store or other credit cards.

·       Collaborate with the Sales Manager to proactively identify opportunities to offer products and enhance the shopping experience.

·       Keep clients informed about preferred customer sales and upcoming merchandise that may be of interest.

·       Contribute to the overall success of the team by achieving related results.

·       Understand and apply store policies and procedures to process transactions and resolve customer service issues effectively.

·       Perform store setup and closing operations, including securing jewelry in the store safe and arranging displays.

·       Carry out basic store maintenance and merchandising tasks to ensure the store remains clean, safe, and inviting.

·       Complete additional duties and responsibilities as assigned by the Sales Manager to support store sales and operations.

Supervision

Supervision Received

The Senior Sales Specialist reports directly to the Sales Manager and participates in regular meetings with the store staff, Sales Manager, and occasionally the store owners.

Supervision Exercised

This position does not directly supervise other employees.

Qualifications & Skills

·       Outstanding listening skills and a commitment to excellent customer service.

·       Proven ability to meet sales objectives and address customer needs effectively.

·       Extensive product knowledge and strong interpersonal skills.

·       High energy level and reliability.

·       Competency in basic mathematics.

·       Strong verbal and written communication abilities.

·       Exceptional organizational skills.

·       Previous sales experience is preferred.

·       Dedication to ongoing education through workshops, seminars, and conferences.

·       Ability to stand and walk for extended periods, often exceeding six hours per shift.

·       Capacity to lift and carry items up to 25 pounds, such as inventory, supplies, or event materials.

·       Manual dexterity for handling and presenting jewelry items with care and accuracy.

·       Keen visual acuity to inspect fine jewelry and maintain display standards.

·       Ability to reach, stoop, and bend to organize and restock merchandise or maintain the showroom’s appearance.

·       Flexibility to work on-site in a dynamic retail setting, including weekends and holidays as needed.

ANNUAL SALARY- $75,000- 100,000 (depending on experience)

CERTIFIED GEMOLOGIST- automatically adds $25,000 to annual salary

Benefits

·       401(k) plan with matching contributions.

·       Dental, health, and vision insurance coverage.

·       Paid time off.

·       Employee discounts.

Job Details

·       Job Type: Full-time

·       Salary: Eligible for a discretionary bonus